Support

Help with JoyRemote on a computer, an iPhone, an iPad or an Android phone.

Connecting from an iPhone, iPad or Android phone

The computer has to agree to phones first. Both switches below are off until somebody at the computer turns them on.

1. Install JoyRemote on the computer from the download page and open it. It shows a ten-digit number.
2. In the JoyRemote window on the computer, under Phones and browsers, turn on Let phones and browsers on this network connect through a web page. To connect from anywhere, not only the same Wi-Fi, also turn on Also let a phone connect when it is not on this network. A six-digit code appears under it.
3. In the app, type the computer's number, tap Connect, enter the six-digit code if it asks for one, and tap Ask to connect.
4. Approve the request on the computer's screen.

If it does not connect

• No answer from the computer: JoyRemote has to be open on the computer, and the computer awake and online.
• The code is refused: type the code the computer shows now. Pressing New code on the computer stops the old one working.
• Nobody approved it: a request that is not answered in time is declined by itself. Ask again with somebody at the computer.
• The list "On this network" is empty on an iPhone or iPad: connect by typing the computer's number instead - it works the same way.
• A Mac shows only its desktop background, or ignores the mouse and keyboard: JoyRemote needs Screen Recording and Accessibility switched on for it in System Settings > Privacy & Security. Then quit and reopen it.

Free hours, relay time and paying

• On the same Wi-Fi as the computer, JoyRemote is free and nothing is counted.
• Over the internet, every device has 1.5 free hours. After that, one payment unlocks it for as long as we run the service. It is not a subscription and nothing renews.
• Some networks, often mobile data, will not let two devices connect directly. Then JoyRemote's relay carries the session. Every device has 15 free minutes of relay; more comes in blocks of 5 hours.

The details, for computers and phones, are on the pricing page. In the app, the gear on the home screen opens Hours and payment, which shows what is left.

A purchase is missing

• iPhone or iPad: open Hours and payment and tap Restore purchases, signed in to the Apple account you paid with. The one payment covers the iPhones and iPads on that account; relay time stays with the device it was bought on.
• Computer, or a payment on this website: write to us with the email address you paid with, or the receipt Paddle sent you.

Refunds

• Paid in the app on an iPhone or iPad: Apple took the payment, and only Apple can refund it. Ask at reportaproblem.apple.com.
• Paid through Google Play: ask Google Play.
• Paid on this website: fourteen days, no reason needed - see refunds and cancellation.

Security and privacy

Nobody gets in without being approved on the computer itself, and a phone can see the screen and use the mouse and keyboard but cannot reach the computer's files. If somebody you do not know asks you to approve a connection, decline it. More on the security page; what we keep and why is in the privacy policy.

Who we are

JoyRemote is published by Tiny Thoughts LTD.