Refunds and cancellation

This is clauses 13.11 to 13.13 of the license agreement, said here on its own so nobody has to go looking for it.

If you change your mind

Write to us within fourteen days of paying and we will refund you in full, without asking why. We will do this even if you have used what you bought, and even where the law would allow us to refuse because a digital purchase has already been delivered.

Include the email address you paid with, or the receipt Paddle sent you. That is all we need to find the payment.

Paid in the JoyRemote app on an iPhone? Then Apple took the payment, and only Apple can refund it: ask Apple at reportaproblem.apple.com. What it bought is taken back when Apple refunds it.

Once per customer

This no-questions refund is available once per customer. A customer is the person or organisation that paid, identified by the email address the payment was made with — not the computer, so somebody with several computers is one customer.

After one refund of this kind, later purchases by the same customer are final. That limit applies only to refunds for changing your mind. It does not apply to a refund we owe you because we stopped running the directory, and it does not reduce your rights under consumer law, described below.

Your rights under consumer law are not affected

Nothing here or in the license agreement takes away or limits any right you have under the consumer law of the country or state in which you live, including any right to cancel a purchase made at a distance. Where our policy gives you more than that law requires, the more generous of the two applies.

Usually there is nothing to cancel

JoyRemote is sold as a single payment, not a subscription. There is no renewal and no recurring charge, and we never see or keep your card details — the payment is handled by Paddle. So in the ordinary case there is no subscription to cancel: if you want your money back, the paragraph above is the whole procedure.

A single payment is not the same as a promise for ever, and we would rather say so here than leave it to be assumed. What it buys lasts for as long as we run the service. If we stop running the directory, you are owed the refund set out below. You ask for it and it is yours, and the once-per-customer limit above does not apply to it.

The one exception is relay time that you asked to renew itself. If you switched that on, another five hours of relay is bought for $5 whenever less than ten minutes of it is left. It is off unless you turn it on, and you turn it off in the same place — Settings → Hours and payment in JoyRemote — which stops any further charge at once and keeps whatever relay time you had already bought. That is the only thing we ever charge for without you being there.

If we stop running the directory

Reaching computers over the internet needs our server, and so does relay time, so both would stop with it; your computers would still reach each other on their own local network. If we permanently stop operating the directory within twelve months of your payment, we will refund it in full on request; after twelve months we will refund any relay time you have bought and not used. Ask us at info@joyremote.com. This does not apply to a payment made in the JoyRemote app on an iPhone, which only Apple can refund.

The payment is not for a fixed period, and it is not a promise that the directory will run for any particular length of time. That includes it stopping because Tiny Thoughts LTD stops trading, is wound up, or passes the business to someone who does not continue the service.

What a refund takes back

When a payment is refunded or charged back, what it bought stops applying. A one-time payment no longer lifts the limit of 1.5 free hours over the internet, unless another one-time payment for the same computer still stands.

Relay time that the payment added and that you have not yet used is removed. Relay time you have already used cannot be returned, and you are not charged for it. Nothing else changes and nothing is deleted.

Who to write to

info@joyremote.com. A person reads it. Payments are taken by Paddle.com Market Limited, who are the merchant of record; you can also reach them through the receipt they sent you, and either route gets to the same place.

Who we are

JoyRemote is published by Tiny Thoughts LTD. The refund described above is that company's undertaking, whoever took the payment.